Our Commitment to Trust
Our Reviews System
At Rated Pro, we believe in the power of honest reviews to help professionals and clients connect and collaborate effectively. However, we also recognise the potential for misusing reviews, whether through ‘review bombing’ or unfairly targeting competitors. That’s why our review system is designed to be fair, transparent, and supportive of our community.
Our Commitment to Fairness
We understand the impact of a single review on a small business. As professionals ourselves, we’ve experienced the frustration of dealing with false or malicious reviews. That’s why we’ve developed a review system prioritising integrity and fairness.
Flagging and Review Removal Process
Unlike some other platforms, we offer a robust review removal process to ensure that our reviews are accurate and honest representations of user experiences. Here’s how it works:
1. Flagging a Review
Provide details about why you believe the review is inappropriate, including any relevant context or evidence.
2. Discussion and Investigation
Our team will discuss the flagged review with you to understand your concerns.
We will attempt to contact the person who left the review to hear their side of the story and gather additional information.
3. Fair Evaluation
After collecting input from both parties, we will evaluate whether the review is a genuine and honest representation.
Our goal is to ensure that the reviews on our platform reflect true experiences, whether positive or negative.
4. Decision and Action
If the review is found to be fair and accurate, it will remain, contributing to the transparent feedback ecosystem we strive to maintain.
Maintaining Integrity
We recognise that open review platforms have both positives and negatives. To maintain the integrity of our reviews, we are committed to:
Transparency
Clearly communicating our review policies and processes to all users.
Support
Offering support and guidance to professionals who encounter unfair reviews.
Community Engagement
Encouraging our community to provide honest and constructive feedback.
At Rated Pro, we are dedicated to creating a trusted space where reviews help build reputations, foster connections, and enhance professional growth. Your feedback and experiences are crucial in making this platform valuable and reliable for all.
Thank you for being part of our community and helping us keep the review system honest and fair. If you have any questions or need assistance with a review, please don’t hesitate to contact our support team.